Shipping policy

ORDER PROCESSING

Orders are normally processed within 1 business day after payment confirmation. Orders received during weekends or public holidays will be processed starting from the next business day.

As soon as the order is handed over to the courier, you will receive a shipping confirmation email containing, where available, a link to track the delivery.

COUNTRIES WE SHIP TO

Ottica Mineo ships to the following countries:

  • Italy
  • Belgium
  • Denmark
  • Estonia
  • Finland
  • France
  • Greece
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Romania
  • Slovakia
  • Slovenia
  • Hungary

The destination must be available for selection during checkout. If a country does not appear among the available destinations, this means that it is currently not possible to complete an order for delivery to that country.

DELIVERY COSTS AND TIMES

Shipping to all countries currently served is free of charge and is carried out by express courier.

Destination Shipping cost Estimated delivery time
Italy Free 5–9 business days
Belgium, Denmark, Estonia, Finland, France, Greece, Lithuania, Luxembourg, Malta, the Netherlands, Romania, Slovakia, Slovenia and Hungary Free 7–12 business days

The stated delivery times include order processing and transportation and are calculated in business days, excluding Saturdays, Sundays and public holidays.

Delivery times are estimates and may vary during public holidays, promotional periods, adverse weather conditions, strikes, courier inspections or other circumstances beyond the control of Ottica Mineo.

DELIVERY ADDRESS

The customer is required to carefully check the delivery address before confirming the order. Ottica Mineo shall not be held responsible for delays or failed deliveries caused by incorrect, incomplete or inaccessible addresses.

If the address needs to be corrected after the order has been completed, the customer is invited to contact us promptly. We cannot guarantee that the address can be changed once the shipment has already been handed over to the courier.

SHIPMENT TRACKING

Where provided by the shipping service used, the customer will receive a tracking code or link by email to monitor the status of the shipment.

Tracking information may take a few hours before becoming available on the courier’s website.

PACKAGE DELIVERY

Upon delivery, the customer is invited to check that the package is intact and does not show any openings, damage or visible signs of tampering.

If any visible irregularities are found, it is advisable to accept the delivery subject to a specific written reservation describing the damage identified and to promptly contact our customer service team.

REFUNDS, RETURNS AND EXCHANGES

For information about the conditions, time limits and procedures relating to returns, exchanges and refunds, please refer to our Returns and Refunds Policy.

CUSTOMER SERVICE

For information regarding an order or shipment, you may contact our customer service team, indicating the order number where available.

Ottica Mineo & Mineo s.a.s. di Alessandro Mineo
VAT No. IT05188490824 – REA PA-240261
Via Emerico Amari 50, 90139 Palermo (PA) – Italy
Email: info@otticamineo.com
Telephone: +39 378 407 5224